Effective Date: June 25, 2025

1. Acceptance of Terms
By accessing or using upalevelk9.com, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use our website or services.

2. Use of the Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment.

3. Products and Services

• All orders for products or services are subject to availability.

• We reserve the right to refuse or cancel orders at our discretion.

• Prices and descriptions are subject to change without notice.

• Any videos provided are for informational and educational purposes only.

4. Payment and Billing

All payments must be made in full prior to the commencement of any services or delivery of products. We accept all major credit cards, as well as other payment methods made available at checkout.

By purchasing a service or product through our website, you authorize us (or our third-party payment processor) to charge your chosen payment method. You agree to provide current, complete, and accurate billing information, and to promptly update any changes.

Prices for services and products are listed in USD and are subject to change at any time. Any applicable taxes or fees will be added at checkout.

Failure to complete payment may result in delayed or canceled services, and we reserve the right to deny access to services until payment is received in full.

5. Refunds and Cancellations

All purchases for services are non-refundable unless otherwise stated.

Group Classes & Events:
Due to limited spots and scheduling commitments, no refunds will be issued once enrollment is confirmed. If you are unable to attend, you may request a one-time transfer to a future session (subject to availability and approval).

Merchandise & Physical Products:
We accept returns or exchanges within 14 days of purchase, provided the item is unused and in its original packaging. Customers are responsible for return shipping costs.

If you have any issues with a service or product, please contact us at karen@upalevelk9com and we’ll do our best to find a fair solution.

6. Intellectual Property

• All content on this site, including text, images, videos, logos, and trademarks, is owned or licensed by Up A Level K9.

• You may not reproduce, distribute, or use this content without permission.

7. Disclaimer of Warranties
Our website, products, and services are provided "as is" without warranties of any kind. We do not guarantee that our services will meet your expectations.

8. Limitation of Liability
Up a Level K9 is not liable for any damages resulting from the use or inability to use our website, products, or services.

9. Indemnification
You agree to indemnify and hold harmless Up a Level K9 from any claims, damages, or expenses arising out of your use of our website or services.

10. Governing Law
These Terms are governed by the laws of the State of Wisconsin, United States Of America. Any disputes will be resolved in the courts of that jurisdiction.

11. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with a new effective date.

12. Contact Information
If you have any questions about these Terms, please contact us at:
Email: karen@upalevelk9.com
Phone: 920-737-4881